You are not satisfied with your order or the item you ordered is not the right size? You have 15 days from the receipt of your parcel to return the item(s) of your choice. If the item was a gift, please inform us of the date you plan to give it so that we can extend the return period. However, only exchanges will be possible beyond the 15-day period after receipt.
Returned items must be new, with tags attached and in their original packaging*. They must not have been used. Exchange costs (return and reshipment) are covered by Vestride for the entire airbag range in France. Return shipping costs are the responsibility of the customer for all other products.
🙏 If we made a mistake when preparing your order or if the product is defective upon delivery, Vestride will cover the return shipping costs. In this case, please contact us by email at hello@vestride.com or by phone at +33 (0)7 63 40 98 48.
If your return meets the conditions above, you may choose to receive a refund to your original payment method or a store credit. Please allow 2 to 6 days after we receive your return to receive your refund or store credit, minus the initial shipping costs, whether they were originally offered or not.
In the case of an exchange, you have two options:
- You do not wish to wait: you may place an order for your new item immediately and choose a refund for the initial item, which will be processed once it is received at our warehouse.
- You are not in a hurry or do not wish to advance funds: request a store credit, which will be issued upon receipt of your return and deducted when placing your new order.
How to make a return?
- Go to “My Orders” in your customer account
- Select the relevant order
- Tick the item(s) you wish to return and specify the reason
- Click “Declare my return”
👉 Your request is then registered, please proceed to step 5 (No return label is provided; return shipping is at your expense) - Send your parcel in secure packaging, making sure to include the order number inside
Via tracked Colissimo to the following address:
Vestride
60 Chaussée Albert Einstein
59200 Tourcoing (France)
or via Mondial Relay to the following address:
In the name of Vestride
At relay point Damo Destock Peinture - FR 07348
60 Chaussée Albert Einstein
59200 Tourcoing (France)
📦 Important :
- No return label is sent automatically
- The return will be processed only once the parcel has been received
- Exception : a return label is provided only for airbag exchanges in France, please contact us in this case.
⚠️ * Warning: Customer Service reserves the right to refuse the return if any of the conditions are not met. In this case, no exchange or refund will be issued (the parcel will be returned directly to you).
Do not hesitate to contact us if you have any questions: +33 (0)7 63 40 98 48